Tutorial / Cram Notes
One aspect of this is the management of phone numbers for various services and conferencing within Microsoft Teams. Managing phone numbers effectively ensures that users can communicate with external entities, and that services such as audio conferencing and auto attendants have dedicated lines for operation. This is particularly relevant for IT administrators preparing for the MS-700 Managing Microsoft Teams exam.
Assigning Phone Numbers to Users
In Microsoft Teams, IT administrators can assign phone numbers to users through the Microsoft Teams admin center or using PowerShell commands.
Steps for Assigning Phone Numbers in Teams Admin Center:
-
Obtain Phone Numbers:
- Navigate to ‘Voice’ > ‘Phone numbers’ and click ‘Add.’
- Fill in the required details such as location, quantity, and type of numbers you are requesting.
- Once the numbers are obtained, they are listed under ‘Manage phone numbers’ for your organization.
-
Assign Numbers to Users:
- Search for the user you want to assign a number by going to ‘Users’ > select the user.
- Click ‘Edit’ under the ‘Assigned number’ section.
- Select the number from the list of available numbers and save changes.
Example using PowerShell:
Set-CsPhoneNumberAssignment -Identity user@contoso.com -PhoneNumber +1234567890 -PhoneNumberType Calling
This command assigns the specified phone number to the user with the provided identity.
Managing Service Numbers for Auto Attendants and Call Queues
Service numbers are a special type of phone number in Microsoft Teams that can be assigned to services like Auto Attendants and Call Queues, which handle high-volume call scenarios.
Obtaining Service Numbers:
Just like with user numbers, you request them through the ‘Voice’ > ‘Phone numbers’ section. Ensure to choose ‘Service’ for the number type when requesting new numbers for these services.
Setting Up Conferencing Bridges
For meetings with external participants, conferencing bridges are necessary to provide dial-in options to participants.
Obtaining and Assigning Numbers to a Conferencing Bridge:
- Request a dedicated service number as outlined above or reserve a toll or toll-free number specifically for conferencing.
- Navigate to ‘Meetings’ > ‘Conference bridges’.
- Select ‘Add’ and choose the numbers to associate with your conferencing bridge.
Assigning Conference Bridge Numbers via PowerShell:
Set-CsOnlineDialInConferencingBridge -Identity Bridge1 -TollFreeServiceNumber +18005550100 -TollServiceNumber +1234567890
This command sets a toll-free and a toll service number for the specified conferencing bridge.
Phone Number Management Best Practices
When managing phone numbers in an organization, consider the following:
- Number Porting: If transitioning from another service provider, submit a port order through the Microsoft 365 admin center to transfer existing numbers to Teams.
- Number Types: Understand the difference between user (subscriber) and service numbers and plan accordingly.
- Emergency Address: When assigning phone numbers, it is critical to attach an emergency address for compliance with regulations like Kari’s Law and Ray Baum’s Act in the United States.
- Direct Routing: For organizations that require additional flexibility or integrate with existing telephony infrastructure, consider setting up Direct Routing to connect your SIP trunks to Microsoft Teams.
Summary Table: Considerations for Phone Number Management
| Consideration | User Numbers | Service Numbers | Conferencing Bridges |
|---|---|---|---|
| Type of Numbers | Subscriber numbers for individuals | Numbers for high volume or call routing | Dedicated numbers for dial-in access |
| Allocation Method | Teams Admin Center or PowerShell | Teams Admin Center or PowerShell | Teams Admin Center or PowerShell |
| Usage Example | Direct calls to/from external lines | Auto Attendants, Call Queues | Teams meetings with external dial-in |
| Regulatory Compliance | Assign emergency address | Assign emergency address | Assign emergency address |
| Integration | Teams Clients and Devices | Used with specific Teams services | Integrated into Teams meeting invites |
| Direct Routing Support | Supported | Supported (for compatible numbers) | Not applicable |
Administering phone numbers within an organization entails detailed planning and execution, in line with the company’s operational requirements and local telecom regulations. As part of the study for the MS-700 Managing Microsoft Teams exam, IT professionals must grasp these concepts, ensuring effective and compliant communication practices within the realm of Microsoft Teams.
Practice Test with Explanation
True or False: Microsoft Teams only allows for numbers to be assigned through direct purchase from Microsoft.
- False
Microsoft Teams allows organizations to get phone numbers through direct purchase from Microsoft or port existing numbers from their current service provider.
True or False: Teams administrators can manage phone numbers for users and services directly within the Microsoft Teams admin center.
- True
The Microsoft Teams admin center provides a platform for Teams administrators to assign, manage, and release phone numbers for users and services.
In Microsoft Teams, which of the following types of phone numbers can be assigned to conferencing bridges? (Select all that apply)
- A) Service numbers
- C) Toll numbers
- D) Toll-free numbers
Service numbers, which can be either toll or toll-free numbers, are typically assigned to conferencing bridges in Teams to allow multiple users to join meetings.
Microsoft Teams users can be assigned which types of phone numbers?
- A) User numbers only
In Microsoft Teams, individual users can only be assigned user numbers, not service numbers which are designed for services like audio conferencing bridges and auto attendants.
True or False: You cannot change the phone number assigned to a Microsoft Teams user once it has been set up.
- False
Administrators can change or reassign the phone numbers for Microsoft Teams users as needed through the Microsoft Teams admin center.
Which PowerShell module can be used to manage phone numbers for Microsoft Teams?
- D) Teams PowerShell
The Teams PowerShell module is used for managing phone numbers and various other aspects of Microsoft Teams settings.
True or False: Microsoft Teams requires a separate license for each phone number assigned to a user or service.
- True
Each phone number assigned to a user or service in Microsoft Teams requires an appropriate licensing, such as a Phone System license or an Audio Conferencing license.
When porting phone numbers to Microsoft Teams, what is generally required?
- B) A Letter of Authorization (LOA)
A Letter of Authorization (LOA) is typically required to port existing phone numbers to Microsoft Teams, and it serves as proof of authorization to transfer the numbers from the current service provider to Microsoft.
Emergency calling policies in Microsoft Teams can be associated with which of the following?
- C) Both users and locations
Emergency calling policies in Microsoft Teams can be associated with both users and physical locations.
True or False: Service numbers in Microsoft Teams are required for creating auto attendants and call queues.
- True
Service numbers are specifically used for features that require the ability to handle large call volumes, such as auto attendants and call queues in Microsoft Teams.
In Microsoft Teams, what feature must be enabled for users to make outbound calls to external phone numbers?
- C) Phone System license
A Phone System license is essential for enabling users in Microsoft Teams to make outbound calls to external phone numbers.
True or False: When managing organizational phone numbers for Microsoft Teams, you can only use numbers from the country where your organization is based.
- False
Microsoft allows organizations to obtain and use phone numbers from different countries, subject to availability and regulatory requirements.
Interview Questions
What are the different kinds of phone numbers used for Calling Plans in Microsoft Teams?
Microsoft Teams uses three different kinds of phone numbers for Calling Plans user numbers, service numbers, and resource accounts.
What are user numbers in Calling Plans?
User numbers in Calling Plans are phone numbers assigned to individual users in your organization for making and receiving phone calls in Teams.
What are service numbers in Calling Plans?
Service numbers in Calling Plans are phone numbers assigned to services and applications in your organization, such as auto attendants and call queues.
What are resource accounts in Calling Plans?
Resource accounts in Calling Plans are phone numbers assigned to non-human resources, such as conference rooms and shared phones.
How do you get phone numbers for Calling Plans in Microsoft Teams?
You can get phone numbers for Calling Plans in Microsoft Teams by purchasing them from a certified provider, such as Microsoft or a third-party vendor.
Can you port your existing phone numbers to Microsoft Teams Calling Plans?
Yes, you can port your existing phone numbers to Microsoft Teams Calling Plans as long as they are from a supported provider.
What is the process for getting phone numbers for Calling Plans in Microsoft Teams?
The process for getting phone numbers for Calling Plans in Microsoft Teams involves selecting a provider, choosing the types of numbers you need, placing an order, and activating the numbers in Teams.
What is the difference between a user number and a service number in Calling Plans?
A user number in Calling Plans is assigned to an individual user for making and receiving phone calls in Teams, while a service number is assigned to a service or application, such as an auto attendant or call queue.
What is the difference between a user number and a resource account in Calling Plans?
A user number in Calling Plans is assigned to an individual user for making and receiving phone calls in Teams, while a resource account is assigned to a non-human resource, such as a conference room or shared phone.
What are some of the benefits of using Calling Plans in Microsoft Teams?
Some of the benefits of using Calling Plans in Microsoft Teams include the ability to make and receive phone calls within Teams, integration with other Teams features like chat and video, and the ability to use the same phone number across devices.
How can you manage phone numbers for Calling Plans in Microsoft Teams?
You can manage phone numbers for Calling Plans in Microsoft Teams by assigning them to users and services, porting existing numbers, and configuring emergency location information.
Can you use Microsoft Teams Calling Plans without purchasing new phone numbers?
No, Microsoft Teams Calling Plans require the purchase of phone numbers from a certified provider.
What is the difference between a Calling Plan and Direct Routing in Microsoft Teams?
A Calling Plan is a service provided by Microsoft for making and receiving phone calls within Teams, while Direct Routing is a service that allows organizations to connect their own phone infrastructure to Teams.
Can you manage phone numbers for Direct Routing in Microsoft Teams?
Yes, you can manage phone numbers for Direct Routing in Microsoft Teams by assigning them to users and configuring emergency location information.
What are some best practices for managing phone numbers in Microsoft Teams?
Some best practices for managing phone numbers in Microsoft Teams include assigning numbers to the appropriate users and services, keeping emergency location information up to date, and regularly auditing phone number usage to ensure optimal allocation.
This article is very comprehensive on provisioning and managing organizational phone numbers in Teams. Thanks for sharing!
Can anyone explain the process for acquiring phone numbers for conferencing bridges in Microsoft Teams?
What are the differences between user phone numbers and service phone numbers in Teams?
Appreciate the detailed breakdown!
I’m having issues assigning phone numbers to users. Did anyone face similar problems?
Does managing phone numbers require any specific permissions in the Teams admin center?
Is it possible to port existing phone numbers from another service provider to Microsoft Teams?
Anyone has experience with large-scale number provisioning?