create and manage call park policies

Call park policies in Microsoft Teams are a set of rules that determine how call park features are applied within the organization. Call park allows users to place a call on hold and pick it up from another device, which is especially useful in large organizations and for individuals who need to switch devices frequently. Managing these policies is an essential aspect of the MS-700 Managing Microsoft Teams exam, as it relates to the day-to-day administration and customization of Microsoft Teams.

Understanding Call Park Policies

In Microsoft Teams, a call park policy grants users the ability to park a call. When a call is parked, it’s put on hold and can be retrieved by any user within the organization after entering a unique code. Call park policies can be configured at either the tenant level, which affects all users, or they can be custom-tailored for specific users or groups.

Creating Call Park Policies

To create call park policies, you must have administrative access to the Teams admin center or PowerShell cmdlets for Microsoft Teams. The following steps outline how to create a call park policy using the Teams admin center:

1. Go to the Teams admin center.
2. Navigate to Voice > Call park policies.
3. Click on Add to create a new policy.
4. Enter a name and description for the policy.
5. Configure the settings for the policy, including timeout settings and whether call park is enabled.
6. Save the policy.

Via PowerShell, you can use the New-CsTeamsCallParkPolicy cmdlet to create a new policy with specific attributes.

New-CsTeamsCallParkPolicy -Identity “CustomCallParkPolicy” -Description “Policy for sales department” -AllowCallPark $true

Managing Call Park Policies

After creating policies, you can assign them to users. You can do this individually or in batches.

Assigning Policies to Individual Users

In the Teams admin center:

1. Navigate to Users, and select the user you wish to manage.
2. Click on Policies.
3. Under Assigned policies, select Edit next to Call park policy.
4. Choose the policy from the dropdown menu, then click Apply.

Using PowerShell, assign a call park policy to a user with the Grant-CsTeamsCallParkPolicy cmdlet:

Grant-CsTeamsCallParkPolicy -Identity jane@domain.com -PolicyName “CustomCallParkPolicy”

Assigning Policies to Multiple Users or Groups

1. In the Teams admin center, navigate to Voice > Call park policies.
2. Select the policy you want to assign, then choose Manage users.
3. In the manage users page, search for the users or groups, select them, and then click Save.

Or via PowerShell, to assign a policy to multiple users, you can use a script:

$users = “user1@domain.com”, “user2@domain.com”, “user3@domain.com”
foreach ($user in $users) {
Grant-CsTeamsCallParkPolicy -Identity $user -PolicyName “CustomCallParkPolicy”
}

Policy Options and Comparison

Monitoring and Troubleshooting

To ensure a call park policy is functioning correctly, you can:

• Use the Call Quality Dashboard (CQD) to monitor call quality and performance.
• Check Call Analytics for detailed information on individual calls.
• Review Audit Logs to track changes made to call park policies.

Administrators should be familiar with these tools in order to quickly resolve any issues related to call park features and to optimize the calling experience in their organization.

In conclusion, creating and managing call park policies in Microsoft Teams is a process that involves understanding the needs of your organization, applying the appropriate configurations, and continuously monitoring policy effectiveness. The MS-700 Managing Microsoft Teams exam will require proficiency in these areas to ensure that candidates are qualified to administer and support various Teams calling features.