Tutorial / Cram Notes

This can be done within the Microsoft Teams admin center or using PowerShell. Doing so enables users to make and receive calls to and from outside the organization. This process is especially relevant for those studying for or interested in the MS-700: Managing Microsoft Teams exam, as it demonstrates proficiency in managing voice capabilities in Teams.

Assigning a Phone Number to a User

To assign a phone number to a user, follow these steps:

  1. Open the Microsoft Teams admin center.
  2. Navigate to the ‘Voice’ section, and then click on ‘Phone numbers’.
  3. Obtain a phone number for your organization if you haven’t done so already. This involves selecting ‘Add’ and then choosing the location and quantity of the numbers you wish to procure.
  4. Once you have phone numbers available, click on ‘Users’, and then select the user to whom you want to assign a number.
  5. In the user’s profile, select ‘Assign/Unassign a number’ and choose the number you want to assign to them.
  6. Click ‘Apply’ or ‘Save’ to assign the number to the user’s account.

Example

User: Jane Doe
Assigned Phone Number: +1 123-456-7890
Date Assigned: April 1, 2023

Changing a User’s Phone Number

To change an existing phone number for a user:

  1. Go to the Teams admin center.
  2. Select ‘Voice’ and then ‘Phone numbers’.
  3. Click on ‘Users’ and find the user whose number needs changing.
  4. Click on the user’s profile and select ‘Edit’.
  5. Below the ‘Assigned number’, select a new number from available numbers or remove the current one to assign a new number later.
  6. Confirm by clicking ‘Save’.

Example

User: John Smith
Old Phone Number: +1 987-654-3210
New Phone Number: +1 567-890-1234
Date Changed: April 15, 2023

Removing a Phone Number from a User

To remove a phone number from a user, perform the following steps:

  1. Access the Microsoft Teams admin center.
  2. Click on ‘Voice’ and then proceed to ‘Phone numbers’.
  3. In the ‘Users’ section, select the user from whom you are removing the number.
  4. Open the user’s profile and look for the ‘Phone Number’ assignment.
  5. Click on ‘Unassign’ to remove the phone number from the user’s profile.
  6. Save your changes to confirm the removal.

Example

User: Emily White
Removed Phone Number: +1 234-567-8901
Date Removed: April 20, 2023

By following these steps, an administrator can efficiently manage phone numbers within Microsoft Teams, ensuring that users have the correct phone capabilities for their roles. It is advised to keep track of these changes in an organized manner, to avoid overlaps or misuse of company-assigned numbers.

This process is also possible using PowerShell with the applicable cmdlets such as Set-CsPhoneNumberAssignment and Remove-CsPhoneNumberAssignment, which provide a script-based approach to managing phone numbers but would require a more advanced understanding of the Teams PowerShell module and relevant scripting knowledge.

Practice Test with Explanation

True or False: In Microsoft Teams, you can assign a phone number to a user without purchasing a calling plan.

  • False

In Microsoft Teams, a calling plan is required to assign a phone number to a user, as it provides a set number of minutes for domestic or international calling.

Which of the following methods can be used to assign a phone number to a user in Microsoft Teams?

  • A) Microsoft Teams admin center
  • B) PowerShell
  • C) Azure portal
  • D) Direct Routing

Answer: A, B, D

In Microsoft Teams, phone numbers can be assigned to users via the Microsoft Teams admin center, PowerShell, or using Direct Routing with an external telephony provider. The Azure portal is not used for this purpose.

True or False: Only global administrators can change or remove a phone number for a user in Microsoft Teams.

  • False

Alongside global administrators, Teams service administrators can also change or remove phone numbers for users in Microsoft Teams.

How can a phone number be removed from a user in Microsoft Teams?

  • A) Through the user’s Office 365 profile
  • B) In the Microsoft Teams admin center by selecting the user and editing their voice settings
  • C) It cannot be removed; it must be replaced
  • D) By uninstalling the Microsoft Teams application

Answer: B

A phone number can be removed from a user in the Microsoft Teams admin center by selecting the user and editing their voice settings. The number can then be unassigned from that specific user.

True or False: You can assign any phone number to a user, regardless of the country or region associated with your Office 365 tenant.

  • False

The phone number assigned to a user in Microsoft Teams usually needs to be from the same country or region as the Office 365 tenant.

Which PowerShell module is needed to assign, change, or remove a phone number for a user in Microsoft Teams?

  • A) AzureAD
  • B) MSOnline
  • C) Skype for Business Online Connector
  • D) Teams PowerShell Module

Answer: D

To manage phone numbers for Microsoft Teams users, the Teams PowerShell module is typically used.

True or False: After removing a phone number from a user in Microsoft Teams, it becomes immediately available to assign to another user.

  • True

When you unassign a phone number from a user, it typically becomes available for reassignment to another user immediately, barring any system propagation delays.

To assign a phone number to a user in Microsoft Teams, which attribute must be defined for the user account?

  • A) Location
  • B) Usage location
  • C) Call Queue
  • D) Phone System

Answer: B

The usage location defines the country or region that governs which services are available to a user, including phone number assignment in Microsoft Teams.

True or False: Any type of phone number can be assigned to any user in Microsoft Teams, regardless of their license type.

  • False

Users require specific licensing to be eligible for a phone number in Microsoft Teams. Typically, a Phone System license along with a suitable calling plan or Direct Routing is needed.

Which of the following licenses is required to assign a phone number to a user in Microsoft Teams?

  • A) Microsoft 365 Business Basic
  • B) Microsoft 365 Business Standard
  • C) Microsoft 365 E5
  • D) Office 365 E1

Answer: C

While E5 licenses include Phone System capabilities, Business Basic and Business Standard do not, and Office 365 E1 does not include telephony services. Users need a license that includes Phone System to be assigned a phone number.

Interview Questions

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Angel Deschamps
1 year ago

Can anyone confirm if the steps to assign a phone number to a user are the same in GCC environments?

Mattia Durand
1 year ago

When removing a phone number from a user, is there a way to automatically reassign it to another user?

Julio César Villareal

Great article, very helpful. Thanks!

Noah Li
1 year ago

Any tips on bulk assigning phone numbers to multiple users?

Raquel Sáez
1 year ago

Having trouble changing a phone number when the user already has a number assigned. Any thoughts?

Andy Lambert
1 year ago

The instructions on Microsoft’s website are outdated. This blog is much clearer!

Aishwarya Shayana
1 year ago

Is it possible to temporarily disable a user’s phone number without removing it?

Firmo Peixoto
1 year ago

Do numbers need to be verified before assigning to users?

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