Tutorial / Cram Notes
Quality experiences in voice and meeting communications are critical for the functionality and efficiency of any organization utilizing Microsoft Teams. IT administrators charged with managing a Teams environment must ensure that both voice and meeting quality are actively monitored and reported on. MS-700 Managing Microsoft Teams exam aspirants should understand the process and tools required for this task.
Understanding Call Quality Dashboard (CQD)
Microsoft provides a powerful tool called the Call Quality Dashboard (CQD) that helps in monitoring voice and video call quality. The CQD aggregates telemetry data from Teams and uses this data to create reports that can help identify issues in the network that may be affecting call quality.
To generate meaningful insights from CQD, administrators can perform the following steps:
- Upload Building Information: This involves providing information about the physical locations of network endpoints which can help in diagnosing issues related to specific sites.
- Analyze Call Quality Metrics: Looking into metrics such as packet loss, latency, and jitter which affect the call quality experience.
- Review Summary Reports: These reports give an overview of call quality across the organization, useful for high-level insights and identification of widespread issues.
- Deep Dive on Detailed Reports: For understanding specific problems affecting individual users or specific calls.
Using Microsoft Teams Admin Center for Meeting Quality
The Microsoft Teams Admin Center provides insights into meeting quality within the ‘Analytics & reports’ section. Here, you can gather report data on a per-user basis, or take a look at meeting summary reports which provide info on meetings across the organization.
Key data points to monitor include:
- Meeting join time
- Audio and video quality
- Screen sharing quality
- User feedback (collected from post-call surveys)
These metrics can help administrators understand the user experience and troubleshoot any recurring issues.
Best Practices for Quality Monitoring and Reporting
- Scheduled Reporting: Set up automated reports to be regularly received via email, ensuring consistent monitoring.
- Anomaly Detection: Using built-in anomaly detection features can help you quickly identify and address emerging problems.
- Implement QoS (Quality of Service): By configuring QoS on the network, administrators can prioritize Teams voice and meeting traffic to improve quality.
Troubleshooting Poor Quality Meetings
When reports indicate poor meeting quality, taking a structured approach to troubleshooting can help identify and solve issues efficiently. Consider the following steps:
- Check User Feedback: Examining user ratings and comments can provide immediate clues about the end-user experience.
- Analyze Network Performance: Look at network performance for the affected meetings to identify potential problems.
- Device Assessment: Sometimes the root cause can be local to the user, such as outdated drivers or incompatible hardware.
Performance Metrics Table Example
| Metric | Description | Acceptable Threshold |
|---|---|---|
| Packet Loss | Percentage of lost data packets | <1% |
| Latency | Time taken for data to travel | <100ms |
| Jitter | Variation in packet delay | <30ms |
| CPU Usage | CPU usage during a call or meeting | <85% |
Continual monitoring and reporting are essential for maintaining quality in Teams voice and meetings. By employing the right tools and adopting best practices, administrators will be well equipped to ensure a high-quality experience for all users. Being proficient in these areas is essential for candidates of the MS-700 Managing Microsoft Teams exam, and these skills will serve them well in their roles as Teams administrators.
Practice Test with Explanation
True or False: The Microsoft Teams admin center provides detailed reporting for meeting and call quality.
- True
The Microsoft Teams admin center provides analytics and reporting features that allow administrators to view detailed reports on meeting and call quality, including metrics such as packet loss, jitter, and round-trip times.
In Microsoft Teams, what feature should an administrator use to monitor live events for potential issues?
- A. Call Analytics
- B. Call Quality Dashboard (CQD)
- C. Real-time telemetry
- D. Usage reports
Answer: C. Real-time telemetry
Real-time telemetry in Microsoft Teams allows administrators to monitor live events in real-time for potential issues related to audio, video, or sharing streams.
What report in the Microsoft Teams admin center can help identify users who are experiencing poor call quality?
- A. User activity report
- B. Call analytics report
- C. Devices usage report
- D. Call health report
Answer: B. Call analytics report
The Call analytics report in the Microsoft Teams admin center provides detailed information about users’ call quality, which can help an administrator identify and troubleshoot issues encountered by specific users.
True or False: Network readiness assessments are not necessary for Microsoft Teams voice and meeting quality monitoring.
- False
Network readiness assessments are an important step in ensuring that the network infrastructure is prepared to handle the expected load of voice and video communications in Microsoft Teams.
Microsoft Teams administrators can use which of the following tools to troubleshoot poor meeting quality after the meeting has ended?
- A. Call analytics
- B. Call Quality Dashboard (CQD)
- C. Real-time telemetry
- D. Both A and B
Answer: D. Both A and B
Both Call analytics and the Call Quality Dashboard (CQD) can be used by administrators to troubleshoot and analyze poor meeting quality after a Teams meeting has ended.
The Call Quality Dashboard (CQD) in Microsoft Teams primarily focuses on which aspect of meetings?
- A. Scheduling details
- B. Content sharing effectiveness
- C. Voice and video quality statistics
- D. Participant engagement levels
Answer: C. Voice and video quality statistics
The Call Quality Dashboard (CQD) in Microsoft Teams provides detailed reports and metrics on voice and video quality statistics.
True or False: It is possible to use the Microsoft Teams admin center to view historical data on past meetings and calls.
- True
The Microsoft Teams admin center allows administrators to view historical data on past meetings and calls through the analytics and reporting section.
When using the Call Quality Dashboard, which dimension can be used to analyze call quality for different office locations?
- A. User ID
- B. Endpoint
- C. Building
- D. Subnet
Answer: C. Building
In CQD, the dimension “Building” can be used to sort and analyze call quality data based on different office locations.
True or False: You can view diagnostic information for a Teams user’s call by using the Teams client.
- False
Diagnostic information for a Teams user’s call can be viewed by an administrator in the Teams admin center through Call analytics, not directly through the Teams client.
The primary purpose of using the Network Planner tool in Microsoft Teams is to:
- A. Schedule meetings on behalf of other users
- B. Analyze call analytics after a call has ended
- C. Plan and configure the network for optimal Teams usage
- D. Monitor live meetings in real-time
Answer: C. Plan and configure the network for optimal Teams usage
The Network Planner tool in Microsoft Teams helps administrators to plan and configure their network for optimal Teams voice and video usage based on the organization’s needs.
Multiple select: Which of the following metrics are available on the Call Quality Dashboard (CQD)?
- A. Packet loss
- B. User satisfaction
- C. Jitter
- D. Round trip time
Answer: A. Packet loss, C. Jitter, D. Round trip time
The Call Quality Dashboard (CQD) provides metrics such as packet loss, jitter, and round-trip time for analyzing the quality of Teams calls and meetings.
True or False: You can use the Microsoft Teams admin center to set up alerts that notify you when there is a degradation in service quality.
- True
The Microsoft Teams admin center provides the ability to set up alerts that notify administrators when there is a degradation in service quality, enabling proactive troubleshooting.
Interview Questions
What is the difference between Call Analytics and Call Quality Dashboard?
Call Analytics is used for troubleshooting and analysis of individual calls or call series, while Call Quality Dashboard (CQD) is used to gain insights into call quality trends and issues across your organization.
How can I set up Call Analytics?
You can set up Call Analytics by enabling it in the Teams admin center and assigning the necessary permissions to the appropriate users.
How can I turn on and use Call Quality Dashboard?
You can turn on Call Quality Dashboard in the Teams admin center by enabling it for your organization. Once enabled, you can access the dashboard to view call quality data and run reports.
What are some of the key metrics that Call Quality Dashboard provides?
Call Quality Dashboard provides metrics such as call volume, call quality, user feedback, device usage, and network performance.
Can I customize the data that appears in Call Quality Dashboard?
Yes, you can use the CQD Power BI query templates to create custom reports and dashboards based on the call quality data that is most important to your organization.
How can I troubleshoot issues with call quality in Call Quality Dashboard?
You can use the diagnostic tools in Call Quality Dashboard to identify the source of call quality issues, such as network problems, device issues, or configuration problems.
How often is data updated in Call Quality Dashboard?
Call Quality Dashboard data is updated daily, with a lag of up to 24 hours.
What kind of data can I export from Call Quality Dashboard?
You can export data from Call Quality Dashboard as a CSV file, which can be used for further analysis in other tools.
How can I use Call Quality Dashboard to monitor call quality across different locations or departments?
You can use Call Quality Dashboard to create custom reports and dashboards based on location or department, using filters and grouping options.
What kind of feedback data is available in Call Quality Dashboard?
Call Quality Dashboard provides feedback data such as user ratings, comments, and sentiment analysis to help you understand how users are experiencing call quality.
Can I access Call Quality Dashboard data on my mobile device?
Yes, you can access Call Quality Dashboard on your mobile device using the Power BI mobile app.
How can I ensure that the call quality data in Call Quality Dashboard is accurate?
To ensure accurate call quality data, you should ensure that your call quality policies and settings are configured correctly, and that your network and devices meet the recommended requirements for Teams calling.
Can I set up alerts or notifications based on call quality data in Call Quality Dashboard?
Yes, you can use the alerting and notification features in Call Quality Dashboard to receive notifications when call quality metrics fall below a certain threshold.
How can I use Call Quality Dashboard to monitor and improve the overall quality of service for Teams calling?
You can use Call Quality Dashboard to identify trends and patterns in call quality issues, and take proactive steps to improve the overall quality of service for Teams calling.
What kind of support is available for Call Quality Dashboard?
Microsoft provides documentation, community support, and direct support options for Call Quality Dashboard.
How do you monitor voice quality in Microsoft Teams?
What metrics are crucial for reporting on meeting quality?
Thanks for the insightful article!
Has anyone used third-party monitoring tools with Microsoft Teams?
Some of the suggested features are not available in our admin center. Is this a known issue?
We had issues with voice quality during peak hours. Any suggestions?
Great post, really helpful!
Is there any way to automate the reporting on call quality?