Tutorial / Cram Notes

Breaking Down Silos:

Yammer helps break down organizational silos by allowing employees from different departments, geographic locations, and levels of seniority to connect and communicate. Unlike traditional email communication, Yammer provides a platform for open discussion, which can foster a sense of community and belonging across the organization.

User Profiles and Directories:

Each user on Yammer has a profile that lists their expertise, interests, and role within the company. This makes it easier for individuals to find and connect with colleagues who have specific knowledge or skills, enabling the growth of a network of professionals within the community.

Empowering Community Collaboration

Groups and Communities:

Yammer allows users to create and participate in groups centered around specific topics, projects, or interests. These groups can be public to the entire organization or private for selected members. By joining groups, employees can engage in focused discussions, share resources, and collaborate on documents.

Shared Documents and Co-Authoring:

With Yammer’s integration with SharePoint and OneDrive, community members can easily share and collaboratively edit documents. This co-authoring capability keeps all contributions transparent and streamlined, allowing for real-time updates and reducing version control issues.

Events and Live Video:

Communities can organize events, webinars, and live video sessions within Yammer. These events facilitate real-time engagement and provide opportunities for community members to learn and interact with each other, regardless of their physical location.

Enhancing Knowledge Sharing and Innovation

Threaded Conversations:

Discussions in Yammer are threaded, meaning that replies to posts are nested within the original message. This keeps conversations organized and ensures that context is maintained, making it easier for community members to follow discussions and contribute their insights.

Praise and Recognition:

Yammer has a feature that allows users to publicly recognize and praise their colleagues for their contributions. This not only boosts morale but also highlights expertise within the community, encouraging others to seek out and learn from those recognized individuals.

Polls and Surveys:

Communities can gather opinions and feedback through polls and surveys within Yammer. This helps in making inclusive decisions and also in gauging the community’s sentiments on various topics, driving data-informed strategies for community growth.

Ensuring Community Management and Engagement

Analytics and Insights:

Community managers can use Yammer’s built-in analytics to track engagement, measure the reach of posts, and understand how the community is growing. This data can then inform strategies to boost interaction and ensure that the community is aligning with the organization’s objectives.

Customization and Branding:

Yammer allows for the customization of community spaces, including branding with company logos and colors. This personalization helps in creating a sense of identity and ownership among community members.

Integration with Other Microsoft 365 Tools:

Yammer seamlessly integrates with other Microsoft 365 tools such as Teams, Outlook, and Planner. This means that communities can not only connect on the Yammer platform but also take advantage of the broader ecosystem to manage projects, schedule meetings, and communicate through various channels.

Conclusion

Yammer fosters a connected and growing community within organizations by offering a range of features that facilitate communication, collaboration, engagement, and knowledge sharing. Its integration with Microsoft 365 enhances its capabilities and provides a comprehensive environment for communities to thrive. As organizations continue to look for ways to bolster internal networks and streamline collaboration, Yammer serves as a pivotal tool within the Microsoft 365 ecosystem to achieve these goals.

By capitalizing on Yammer’s features and fostering a culture of open communication and collaboration, organizations can build robust, dynamic, and engaged communities that are well-positioned for success in an increasingly connected world.

Practice Test with Explanation

True or False: Yammer is primarily a project management tool within the Microsoft 365 suite.

  • Answer: False

Explanation: Yammer is an enterprise social networking service used for private communication within organizations.

True or False: Yammer can facilitate communication and collaboration across different departments in an organization.

  • Answer: True

Explanation: Yammer provides a platform for employees to discuss and share ideas, breaking down silos between departments.

Which feature of Yammer helps in recognizing individual contributions within a community?

  • A) Yammer Praise
  • B) Yammer Polls
  • C) Yammer Analytics
  • D) Yammer Insights

Answer: A. Yammer Praise

Explanation: Yammer Praise is a feature that allows users to recognize and celebrate colleagues, encouraging positive engagement.

True or False: Yammer is only available to users within an organization and cannot be accessed by external partners or customers.

  • Answer: False

Explanation: Yammer offers external networks and external guest access, enabling interaction with people outside the organization.

How does Yammer promote knowledge sharing within a community?

  • A) By allowing document collaboration
  • B) By providing a feature for live events
  • C) By enabling community members to ask questions and receive answers
  • D) All of the above

Answer: D. All of the above

Explanation: Yammer allows document collaboration, hosts live events, and enables Q&A formats for knowledge sharing.

True or False: Yammer integrates with Microsoft Teams to help enhance community engagement.

  • Answer: True

Explanation: Yammer communities, now known as communities in Teams, can be integrated with Microsoft Teams for a unified experience.

What role does Yammer play in the dissemination of company news and updates?

  • A) Distributing spam emails
  • B) Facilitating top-down communication
  • C) Blocking communication channels
  • D) Yammer is unrelated to company communications

Answer: B. Facilitating top-down communication

Explanation: Yammer facilitates top-down communication by allowing leaders to share news and updates and receive feedback.

True or False: In Yammer, Live Events require a separate license and are not included in any Microsoft 365 subscriptions.

  • Answer: False

Explanation: Live Events are a part of the Yammer offering and do not typically require a separate license beyond the Microsoft 365 subscription.

Which of the following Yammer features enhances the discovery of relevant content?

  • A) Private messages
  • B) Customizable email notifications
  • C) Discovery feed
  • D) Calendar synchronization

Answer: C. Discovery feed

Explanation: The Discovery feed helps users find relevant and interesting content based on their interactions.

True or False: Yammer can only be accessed through a web browser and does not have a mobile application.

  • Answer: False

Explanation: Yammer has mobile applications for iOS and Android, allowing users to connect from anywhere.

In Yammer, what aspect helps new employees onboard and connect with the right communities and experts?

  • A) Auto-generated spreadsheets
  • B) Suggested communities and people
  • C) Mandatory training modules
  • D) Physical meetups

Answer: B. Suggested communities and people

Explanation: Yammer suggests relevant communities and people to help new employees find the right networks and experts quickly.

True or False: Yammer’s integration with Microsoft 365 tools like SharePoint and OneDrive requires extensive IT support for basic functionality.

  • Answer: False

Explanation: Yammer integrates seamlessly with SharePoint and OneDrive, among others, with minimal need for additional IT support, enhancing collaboration within communities.

Interview Questions

What is Yammer, and how does it help communities connect and grow?

Yammer is a social networking service for businesses and organizations that helps connect employees, share ideas and knowledge, and collaborate on projects, all in one place. Yammer allows users to create groups, share messages and files, and engage in conversations with colleagues and teams in a secure and private environment.

What are some key features of Yammer that make it a valuable tool for businesses?

Some of the key features of Yammer include group creation, conversation threads, file sharing, collaboration tools, mobile access, and integration with other Microsoft 365 apps.

How can Yammer help to improve communication and collaboration within an organization?

Yammer can improve communication and collaboration within an organization by providing a centralized platform for sharing information, ideas, and knowledge, allowing employees to work together more efficiently and effectively.

How can Yammer be used to support employee engagement and productivity?

Yammer can be used to support employee engagement and productivity by fostering a sense of community and belonging, providing opportunities for sharing ideas and feedback, and enabling collaboration on projects and initiatives.

What are some best practices for using Yammer effectively within an organization?

Some best practices for using Yammer effectively include setting clear goals and objectives for using the platform, encouraging participation and engagement, ensuring content is relevant and valuable, and regularly reviewing and updating Yammer policies and guidelines.

How can Yammer help to improve knowledge sharing and learning within an organization?

Yammer can help to improve knowledge sharing and learning within an organization by providing a platform for employees to ask questions, share information, and engage in conversations with colleagues across departments and teams.

How can Yammer be integrated with other Microsoft 365 apps to improve productivity and collaboration?

Yammer can be integrated with other Microsoft 365 apps such as Teams, SharePoint, and OneDrive, allowing users to share files, collaborate on projects, and access Yammer conversations and groups from within other apps.

How can Yammer help to promote innovation and ideation within an organization?

Yammer can help to promote innovation and ideation within an organization by providing a platform for employees to share new ideas, collaborate on projects, and offer feedback and suggestions.

How can Yammer be used to facilitate communication and collaboration between teams and departments?

Yammer can be used to facilitate communication and collaboration between teams and departments by providing a centralized platform for sharing information and engaging in conversations, regardless of physical location or department.

How can Yammer be used to support organizational change management and communication?

Yammer can be used to support organizational change management and communication by providing a platform for communicating updates, sharing information, and engaging employees in conversations about changes to policies, procedures, or other organizational initiatives.

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Elif BabaoÄźlu
1 year ago

Yammer is particularly helpful for connecting disparate teams across different locations. We’ve seen an impressive increase in collaboration since its implementation.

Harper Ray
1 year ago

Can anyone share their experience using Yammer for project management?

Esat KumcuoÄźlu
1 year ago

Thanks for the post, very informative!

Georgios Brandes
1 year ago

I appreciate the insights shared here. Yammer has indeed broadened our communication channels.

Alysa Hoeks
1 year ago

Yammer Communities are ideal for fostering a sense of belonging and community. The engagement level has increased noticeably.

Cooper Smith
11 months ago

Quick question, can Yammer integrate with SharePoint?

Teodemiro Moura
2 years ago

Yammer has helped us improve our internal communication drastically. The ability to form different groups for various interests is fantastic.

Ella Hansen
1 year ago

While Yammer is useful, I find its notification system a bit overwhelming at times.

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