Describe the available base licensing and management options
Describe add-on licensing options
Describe private, public preview, and general availability (GA) options
Describe the correlation between lifecycle options and pricing
Describe use cases and capabilities for the Microsoft 365 Roadmap portal
Describe how to create a support request for Microsoft 365 services
Describe service level agreements (SLAs) concepts including uptime principles, service credits for refunds, SLA tiers, roles, and responsibilities
Determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
Describe how organizations can communicate with Microsoft about product and service improvements