Concepts
Amazon Web Services (AWS) provides an extensive range of technical assistance options designed to support customers at different stages of their cloud journey. Whether you are just starting or looking to optimize a complex deployment, AWS ensures you have access to the necessary help and expertise. Here we delve into the various technical assistance services such as AWS Professional Services and AWS Solutions Architects, among others.
AWS Professional Services
AWS Professional Services is a team of experts that can help you achieve your business objectives and accelerate your cloud adoption journey. They work alongside your team to execute complex projects and offer guidance on enterprise cloud strategies, operational best practices, and help in building and migrating applications.
- Cloud Adoption Framework: Helps in developing and executing a comprehensive cloud strategy.
- Migration Services: Expertise to migrate applications, databases, servers, and data centers to AWS.
- DevOps: Guidance on implementing DevOps practices for automation and continuous integration and delivery.
- Machine Learning and Analytics: Help in building and integrating machine learning models and analytics solutions.
AWS Solutions Architects
AWS Solutions Architects provide technical guidance to ensure customers build applications that are scalable, resilient, secure, and efficient. This service is often beneficial in the design phase of a project, where foundational architectural decisions are critical.
- Well-Architected Review: A deep dive to assess the architecture against AWS best practices.
- Architecture Guidance: Expert advice on building systems that are aligned with business needs.
- Best Practices: Recommendations for deploying secure, reliable, and cost-effective applications on AWS.
AWS Support Plans
AWS offers various support plans tailored to different needs, ensuring you get the right level of assistance. The plans range from basic to enterprise-level support.
- Basic Support: Access to documentation, whitepapers, and support forums without additional cost.
- Developer Support: Single point of contact for one primary contact and guidance on AWS best practices.
- Business Support: 24×7 support with a full set of features including infrastructure event management.
- Enterprise Support: All Business Support features, plus a Technical Account Manager (TAM) and access to AWS Infrastructure Event Management for additional support during events.
AWS IQ
For specific tasks or projects, AWS IQ connects you with certified third-party AWS experts. It is especially useful for organizations that need additional resources or specialized skills.
- Expertise on Demand: Get help from AWS Certified freelancers for projects like deployments and reviews.
- Project Bidding: Post your project and receive bids from multiple experts.
AWS Managed Services
For organizations looking to fully offload infrastructure operation, AWS Managed Services provides automated and outsourced management for your AWS infrastructure.
- Automation: Implement changes and deploy resources across your AWS environment.
- Operations Management: Oversee and manage your cloud environments 24/7.
- Security and Compliance Assurance: Maintain your AWS environments in line with compliance programs.
AWS Marketplace
AWS Marketplace offers a curated digital catalog of software from independent vendors that run on AWS. You can access professional services to install, configure, and manage these third-party solutions.
- Software Solutions: Find, test, buy, and deploy software that runs on AWS.
- Consulting Services: Instant access to consultants who can support various AWS projects.
| Assistance Option | Ideal For | Type of Support |
|---|---|---|
| AWS Professional Services | Comprehensive projects, cloud strategy | Customized project-based support |
| AWS Solutions Architects | Architectural guidance | Design phase and best practices |
| AWS Support Plans | Varied needs and complexity levels | Tiered levels of ongoing support |
| AWS IQ | Specific tasks, quick expert access | Temporary, on-demand expertise |
| AWS Managed Services | Full infrastructure management | Ongoing, automated operations |
| AWS Marketplace | Software and third-party solutions | Software procurement and consulting |
In conclusion, AWS offers a wide array of technical assistance options tailored to meet diverse needs. AWS Certified Cloud Practitioner (CLF-C02) exam takers should familiarize themselves with these services as understanding them will be crucial to acquiring the certification and effectively leveraging AWS resources in their professional roles.
Answer the Questions in Comment Section
True or False: AWS Professional Services only provides assistance for large enterprises, not for small or medium-sized businesses.
- ( ) True
- (X) False
Answer: False
Explanation: AWS Professional Services offers assistance to organizations of all sizes, including small, medium, and large businesses, helping them to accelerate their cloud adoption process.
Which AWS team is specialized in helping customers design, architect, optimize, and implement their projects on AWS?
- ( ) AWS Customer Service
- (X) AWS Solutions Architects
- ( ) AWS Managed Services
- ( ) AWS Support Engineers
Answer: AWS Solutions Architects
Explanation: AWS Solutions Architects are responsible for providing expertise and guidance related to architecting solutions on AWS, ensuring best practices and efficient use of AWS services.
True or False: AWS Trusted Advisor is an online tool that provides real-time guidance to help you provision your resources following AWS best practices.
- (X) True
- ( ) False
Answer: True
Explanation: AWS Trusted Advisor is an online resource that inspects your AWS environment and makes recommendations for saving money, improving system performance, and closing security gaps.
Which of the following AWS support plans includes a full set of Trusted Advisor checks?
- ( ) Basic Support
- ( ) Developer Support
- (X) Business Support
- ( ) All of the above
Answer: Business Support
Explanation: The Business Support plan includes access to all Trusted Advisor checks and guidance, while the Basic and Developer Support plans offer a limited selection.
True or False: AWS Support is a paid service with various levels of support, including developer, business, and enterprise support plans.
- (X) True
- ( ) False
Answer: True
Explanation: AWS Support is a paid service that provides varying levels of assistance based on the plan type, which includes Developer, Business, and Enterprise Support plans.
AWS Professional Services include which of the following?
- ( ) Cloud Financial Management
- ( ) Migration Programs
- ( ) IT Transformation
- ( ) Learning and Development
- (X) All of the above
Answer: All of the above
Explanation: AWS Professional Services provides a range of services, such as Cloud Financial Management, Migration Programs, IT Transformation, and Learning and Development, to foster cloud adoption and optimization.
True or False: AWS Solutions Architects can provide 24/7 technical support as part of their services.
- ( ) True
- (X) False
Answer: False
Explanation: AWS Solutions Architects typically offer architectural and design guidance, not 24/7 technical support. AWS Support provides around-the-clock technical assistance, depending on the support plan purchased.
Which level of AWS Support provides you with an assigned Technical Account Manager (TAM)?
- ( ) Developer Support
- ( ) Business Support
- (X) Enterprise Support
- ( ) All of the above
Answer: Enterprise Support
Explanation: The Enterprise Support plan provides customers with a Technical Account Manager (TAM) who offers guidance and strategic insights tailored to the customer’s business needs.
AWS Managed Services is designed for which of the following?
- ( ) Operating AWS infrastructure on behalf of customers
- ( ) Managing the physical hardware on AWS data centers
- (X) Both A and B
- ( ) Neither A nor B
Answer: Both A and B
Explanation: AWS Managed Services operates AWS infrastructure and offers management services for customers, but it does not involve managing physical hardware within AWS data centers, as AWS handles that aspect internally.
True or False: AWS Enterprise Support does not offer Infrastructure Event Management for planned events.
- ( ) True
- (X) False
Answer: False
Explanation: AWS Enterprise Support does offer Infrastructure Event Management, which provides planning and support for large-scale events such as product launches or migrations.
Which AWS service or feature provides customers with a roadmap for their cloud journey?
- ( ) AWS Personal Health Dashboard
- (X) AWS Cloud Adoption Framework
- ( ) AWS Well-Architected Tool
- ( ) AWS MarketPlace
Answer: AWS Cloud Adoption Framework
Explanation: The AWS Cloud Adoption Framework helps customers to create and implement a comprehensive plan for their cloud journey, including best practices and strategies for successful cloud adoption.
True or False: AWS Marketplace is an online store that helps customers find, buy, and start using cloud-based software.
- (X) True
- ( ) False
Answer: True
Explanation: AWS Marketplace is indeed an online store where customers can find, buy, and immediately start using cloud-based software solutions, making it easier to adopt new technologies.
Thanks for the informative post! Can someone explain how AWS Professional Services differ from AWS Solutions Architects in terms of technical assistance?
Great blog post, really helped me grasp the concepts!
I still find AWS support plans a bit confusing. Which plan would you recommend for a small startup still in the growth phase?
How does AWS Support differ from AWS Managed Services?
This really clarified a lot of points for me. Thanks!
What kind of technical assistance can we expect from AWS Solutions Architects during a Well-Architected Review?
Not much new information here, but thanks.
How hands-on are AWS Professional Services compared to hiring an external consulting firm?